Policy and Procedures, Customer Service etc.

Thank You For Your Order
Please look over this page for all you will need to know about your purchase.

Products represented but not limited to include HTE Americas, Affinity Lifestyles, Lose While You Snooze, Lose and Snooze, One Day Diet Wafers, Sea Silver, Greenwood Health, Natural Longevity, Market America, Fertility Tracker, AIM Barleygreen, STW, Biblesoft, Various herbs, Amazon Herbs, Sportron etc.  Your credit card will say: Affinity Lifestyles, Sportron, Whole Family Health or AIM.

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Because of address and email harvesters we are providing a graphic with our contact information.  This is not a clickable link:

For orders by mail read the following:

Please include order number, name, copy of order and please write legibly.  Make sure all information is correct to avoid errors in shipping.

General shipping and return policies.

• A valid email address in your order is vital to a smooth transaction for all.  We are an internet business and therefore will conduct most, often all, of our contact by email.  It is not possible to answer all emails with a phone call.
• Shipping is by United States Postal Service and UPS according to the weight of the product and insurance or special packaging needed. 
• Shipping refund is awarded when we do not meet the required time.  Choosing 2nd day air means only that we will use the shipping method we believe to be the best option to deliver your product in that time frame and does not guarantee that your package will be shipped by UPS or USPS but according to our discretion.  The difference in shipping would be refunded if it does not reach you within the specified business time.
• Minimum shipping for international orders are: $12.00 - freight and $15.50 - air. Your international shipping charge will be confirmed before shipping the products.  If your card is automatically charged by our processor we will refund the order and ask you to place it again choosing the correct shipping method.
• Products purchased from our sites do not have a money back guarantee but some do have limited warrantees. We are independent distributors and radio advertisements only apply to orders purchased through their radio call centers link to those radio stations.   Affinity Lifestyles sells under independent distributors and affiliates of the company.
• We reserve the right to adjust the shipping amount if you have not chosen the appropriate method.  Example:  If you give only a PO Box number which UPS does not deliver to, then we must charge extra for that order.  Generally USPS is more expensive by weight.
• When products are damaged in shipping another will be sent for replacement with proof of damage.  If delivered by UPS you must open the package to ensure it is not damaged.  If is by USPS your post master can help you with proof.  No replacements are made with out proof from one of these sources.
• Whenever possible products are shipped within 2-3 business days.  Please note that this says usually.  2 day air orders are shipped that day if the order is received by 12:00 EST.  Our UPS pickup is shortly after that, EST, and we are bound by that timeframe.  (sometimes pickup is later but not guaranteed)   MOST packages go out the same day or next but we have times of higher volume and during these times we cannot guarantee the timing without the choice of expedited shipping in the check out process.
• Some products are drop shipped and we will act on behalf of you and the supplier. 
• If a product will be out of stock for an unreasonable time we will notify you and ask if you wish to hold your order or to cancel.  This also shows the necessity for a valid email on your order.  Make sure you receive an answer from us if you cancel your order.  If you receive the product you have cancelled DO NOT OPEN but instead write return to sender or refuse it from the UPS or USPS delivery person.
• All orders returned without proper cancellation will be charged a restocking fee of 15% before a credit is applied.  Shipping is non-refundable.   All products are non refundable unless it is our error.  Please order accordingly.
• If shipping was considered free in the shopping cart, but the above has occurred, we will deduct our shipping costs along with the restocking fee before crediting the account.
• Any product considered for return must have an RAN - Return Authorization Number from our company and must be displayed on the outside of the package in large print; easily seen.  Only those who have been approved will be accepted.